Terms and Conditions

Effective Date: August 21, 2026
Last Updated: August 21, 2026

1. Introduction

Welcome to the official website of Solid Rock Microfinance Bank Limited (“Solid Rock MFB”).

Solid Rock Microfinance Bank Limited operates this website, www.solidrockmfb.com, to provide information about the Bank and its products, services, digital channels and other related financial services.

These Terms and Conditions (“Terms”) govern your access to and use of the Bank’s website and any services, information, applications, forms, digital features or other facilities made available through the website (collectively referred to as the “Services”).

By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with any part of these Terms, you should discontinue use of the website.

2. About Solid Rock Microfinance Bank Limited

Solid Rock Microfinance Bank Limited, formerly known as Oke-Ona Egba Community Bank Nigeria Limited, was incorporated on 26 July 1991 and subsequently received a formal banking licence from the Central Bank of Nigeria. The Bank states on its website that it received Banking Licence No. OFI/GPB/MFB/POL101/072 on 25 May 2004 and its present Microfinance Bank licence on 2 January 2009.

The Bank is committed to providing accessible and affordable financial services designed to support individuals, businesses, cooperative societies and communities.

The Bank’s stated values include:

Integrity;
Professionalism;
Customer Care; and
Community Development.

3. Acceptance of These Terms

By accessing, browsing or using this website, you agree to comply with:

These Terms and Conditions;
The Bank’s Privacy Policy;
The Bank’s Cookie Policy, where applicable;
Specific terms applicable to individual products and services;
Applicable Nigerian laws and regulations; and
Applicable directives and requirements of relevant regulatory authorities.

If you use a particular financial product or service, additional terms may apply. Where there is a conflict between these Terms and a specific product agreement, the specific product agreement shall prevail in respect of that product or service.

4. Use of the Website

You may use this website for lawful and legitimate purposes.

You must not:

Use the website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to the website or the Bank’s systems;
Introduce viruses, malware or other harmful software;
Attempt to interfere with the security or operation of the website;
Misrepresent your identity;
Use another person’s information without lawful authority;
Attempt to obtain confidential customer information;
Copy, reproduce or commercially exploit website content without authorisation; or
Use the website in a manner that could damage the Bank, its customers or its reputation.

The Bank reserves the right to restrict or terminate access where it reasonably believes that these Terms have been violated or where such action is necessary for security, legal, regulatory or operational reasons.

5. Information Provided on the Website

The Bank makes reasonable efforts to ensure that information published on its website is accurate and current.

However, information may change from time to time and the Bank does not guarantee that every item of information will always be complete, current or free from errors.

Information about interest rates, fees, charges, eligibility requirements, loan products, savings products and other financial services may change.

The specific terms contained in the relevant product agreement, account-opening documentation, loan agreement or other contractual document shall govern the customer’s relationship with the Bank.

6. Products and Services

Solid Rock Microfinance Bank Limited provides a range of financial products and services, including personal and corporate accounts, cooperative and group accounts, savings products and other financial services. The Bank’s website currently lists products including:

Personal and Corporate Services

Income Support;
Solid Flex Credit;
Salary and Pension Payment;
Asset & LPO Financing.

Cooperative and Group Services

Solid Group Lending;
Asset Acquisition Scheme;
Membership Benefit Scheme;
Farmer Support Scheme.

Savings Products

Solid Regular Savings Account;
Special Festive Account;
High Yield Savings Account;
Esusu/Daily Contribution; and
Fixed/Term Deposit.

Auxiliary Services

Cash Evacuation/Delivery;
Business Advisory Services;
Safe Custody;
Customer Interactive Services; and
Training & Development.

The availability of any product or service is subject to applicable eligibility criteria, documentation, regulatory requirements, credit assessment and the Bank’s internal policies.

7. Account Opening

Customers may be able to initiate or complete certain account-opening processes through the Bank’s website or other approved channels.

Applicants may be required to provide information and documents necessary for account opening, identification and regulatory compliance.

These may include, where applicable:

Completed account-opening forms;
Valid means of identification;
Passport photographs;
Proof of address;
Business registration documents;
Corporate documentation;
Tax or regulatory information; and
Other documents required by the Bank.

The Bank may conduct appropriate Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT), fraud-prevention and other regulatory checks.

Submission of an account-opening application does not constitute an unconditional obligation on the Bank to open an account.

8. Loan and Credit Applications

Where loan or credit applications are made through the website or another digital channel, submission of an application does not guarantee approval.

The Bank may:

Verify the applicant’s identity;
Review financial information;
Conduct credit assessments;
Request additional documentation;
Assess affordability and repayment capacity;
Conduct relevant risk and compliance checks;
Approve or decline an application; and
Offer a facility subject to specific terms and conditions.

Approved loans and credit facilities shall be governed by the applicable loan agreement and related documentation.

The applicable interest rate, fees, charges, repayment schedule, collateral or other requirements will be communicated in accordance with applicable law and the relevant product terms.

9. Interest Rates, Fees and Charges

Interest rates, fees, commissions and other applicable charges shall be communicated to customers through appropriate channels.

The Bank may review its interest rates, fees and charges from time to time, subject to applicable laws, regulatory requirements and contractual obligations.

Customers should review the applicable product documentation before accepting any financial product or service.

10. Digital and Electronic Banking

Where Solid Rock MFB provides online or electronic banking services, customers are responsible for maintaining the confidentiality and security of their:

Usernames;
Passwords;
PINs;
Authentication credentials;
Tokens;
One-Time Passwords (OTPs); and
Other security information.

Customers must not disclose these credentials to unauthorised persons.

The Bank will not ordinarily request confidential authentication credentials through unsolicited emails, text messages, social media messages or telephone calls.

Customers should immediately notify the Bank through its official channels if they suspect unauthorised access or fraudulent activity involving their account.

11. Electronic Transactions

Electronic transactions may be subject to additional authentication, verification, transaction limits, processing requirements and security controls.

Transactions may be delayed, rejected, reversed or suspended where required for:

Security reasons;
Fraud prevention;
Regulatory compliance;
System limitations;
Incorrect transaction information;
Insufficient funds; or
Other legitimate reasons permitted by law.

The Bank shall process transactions in accordance with applicable laws, regulatory requirements and its applicable operating procedures.

12. Customer Responsibilities

Customers are responsible for:

Providing accurate and complete information;
Updating their information when necessary;
Protecting their banking credentials;
Reviewing transaction notifications and account statements;
Reporting suspicious or unauthorised transactions promptly;
Complying with applicable account and product terms; and
Ensuring that their use of the Bank’s digital channels is lawful.

Customers should not allow unauthorised persons to access their accounts or banking devices.

13. Privacy and Protection of Personal Data

Solid Rock Microfinance Bank Limited recognises the importance of protecting customer information.

Personal data collected through the website and other Bank channels may be processed for lawful purposes, including:

Account opening and administration;
Customer identification and verification;
Provision of banking services;
Credit assessment;
Fraud prevention and detection;
Risk management;
Regulatory compliance;
Customer service;
Transaction processing;
Service improvement; and
Other lawful purposes.

The Bank shall process personal data in accordance with applicable Nigerian data-protection legislation, including the Nigeria Data Protection Act 2023, and its applicable Privacy Policy.

For detailed information concerning the collection, use, storage, disclosure and protection of personal information, customers should refer to the Bank’s Privacy Policy.

14. Cookies and Website Technologies

The Bank may use cookies and similar technologies to improve the performance, security and functionality of its website.

Cookies may be used for purposes including:

Website functionality;
Security;
User preferences;
Website analytics; and
Improving customer experience.

Where applicable law requires consent, the Bank will provide appropriate notices and choices.

15. Third-Party Links

The Bank’s website may contain links to third-party websites, applications, payment platforms or other services.

These links may be provided for convenience and do not necessarily constitute an endorsement by Solid Rock MFB.

The Bank does not control third-party websites and is not responsible for their content, security, availability, privacy practices or terms.

Customers should review the applicable terms and privacy policies of third-party websites before using them.

16. Intellectual Property

All intellectual property appearing on the website, including:

Solid Rock MFB’s name and logo;
Trademarks;
Text;
Images;
Graphics;
Videos;
Website designs;
Software;
Documents; and
Other materials

belongs to Solid Rock Microfinance Bank Limited or its respective licensors unless otherwise stated.

No part of the website may be reproduced, copied, modified, distributed, published or commercially exploited without the Bank’s prior written permission, except where permitted by applicable law.

17. Website Availability

The Bank will make reasonable efforts to maintain the availability and functionality of its website.

However, the Bank does not guarantee that the website will always be available, uninterrupted, secure or error-free.

The website may be temporarily unavailable due to:

Scheduled maintenance;
System upgrades;
Internet or telecommunications failure;
Power interruptions;
Cybersecurity incidents;
Third-party service failures;
Technical problems;
Regulatory requirements; or
Circumstances beyond the Bank’s reasonable control.

18. Cybersecurity and Fraud Prevention

The Bank maintains security measures designed to protect its systems and customer information.

Customers are also responsible for maintaining good security practices.

Customers should:

Keep passwords and PINs confidential;
Avoid sharing OTPs;
Use only official Solid Rock MFB channels;
Be cautious of phishing emails and fraudulent messages;
Report suspicious activities promptly; and
Keep devices used for digital banking appropriately secured.

The Bank may temporarily restrict transactions or access where necessary to protect customers, the Bank or the financial system.

19. Fraudulent Or Unauthorised Transactions

Customers must promptly report any suspected:

Unauthorised transaction;
Fraud;
Phishing attempt;
Account compromise;
Identity theft; or
Other suspicious activity.

The Bank may investigate reported incidents and take appropriate measures in accordance with applicable laws, regulations and internal procedures.

20. Customer Complaints and Redress

Solid Rock Microfinance Bank Limited is committed to providing responsive and professional customer service.

Customers may submit complaints or enquiries through the Bank’s official contact channels.

Customer Contact Details

Telephone:
+234 706 388 0641

Email:
info@solidrockmfb.com

Head Office

Solid Rock Microfinance Bank Limited
17, Ijemo Agbadu Road, Ago-Oko,
Abeokuta, P.M.B. 2108,
Sapon, Abeokuta, Ogun State, Nigeria.

The Bank also maintains branches at Ago-Oko, Elega, Kuto and Ifo.

Complaints will be handled in accordance with the Bank’s complaints-management procedures and applicable regulatory requirements.

Where a customer is dissatisfied with the resolution of a complaint, the customer may have applicable escalation rights under relevant regulatory and dispute-resolution frameworks.

21. Limitation of Liability

To the extent permitted by applicable law, Solid Rock MFB shall not be responsible for losses arising from circumstances beyond its reasonable control, including:

Internet or telecommunications failures;
Temporary website unavailability;
Third-party service interruptions;
Customer negligence;
Unauthorised disclosure of customer credentials by the customer;
Malware or security incidents originating from the customer’s device; or
Events of force majeure.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by Nigerian law.

22. Indemnity

To the extent permitted by applicable law, a user who unlawfully uses the website or breaches these Terms may be responsible for losses, claims, costs or expenses arising from such breach or unlawful use.

This provision shall not limit any rights or remedies available to customers under applicable law.

23. Force Majeure

The Bank shall not be liable for any failure, delay or interruption resulting from circumstances beyond its reasonable control, including natural disasters, government actions, civil unrest, telecommunications failures, power failures, cyber incidents, system failures or other events of force majeure.

24. Changes to the Website

The Bank may modify, update, suspend or discontinue any part of the website or its content at any time.

The Bank may also introduce new products, services or digital features and may amend existing products and services in accordance with applicable laws, regulations and contractual obligations.

25. Changes to These Terms

Solid Rock MFB may amend these Terms from time to time to reflect:

Changes in laws and regulations;
Regulatory directives;
Changes to banking practices;
New products or services;
Technology developments;
Security requirements; or
Changes in the Bank’s operations.

Updated Terms will be published on the website with the applicable effective date.

Continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from the use of this website or these Terms shall be subject to applicable dispute-resolution mechanisms and the jurisdiction of competent courts in Nigeria.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable.

The remaining provisions shall continue to remain valid and enforceable.

28. Waiver

Failure by Solid Rock MFB to enforce any provision of these Terms shall not constitute a waiver of the Bank’s right to enforce that provision subsequently.

29. Entire Agreement

These Terms, together with the Bank’s:

Privacy Policy;
Cookie Policy;
Account Terms;
Loan Agreements;
Product Terms;
Digital Banking Terms;
Customer Service/Complaints Policy; and
Other applicable contractual documents

constitute the applicable terms governing the use of the Bank’s website and Services.

Where a specific product agreement conflicts with these general Website Terms, the specific product agreement shall prevail in relation to that product.

30. Contact Us

For enquiries concerning these Terms and Conditions, please contact:

SOLID ROCK MICROFINANCE BANK LIMITED

Head Office:
17, Ijemo Agbadu Road, Ago-Oko, Abeokuta,
P.M.B. 2108, Sapon Abeokuta, Ogun State, Nigeria.